Store Policy

ROSEWIND MINING SUPPLY (ROSEWIND) - STORE POLICY

 

PAYMENTS - SHIPPING - RETURNS - WARRANTY


 

Customer Satisfaction is our Number 1 Priority!

 

PAYMENTS

Mail Check or Money Order Payments to:

Rosewind Mining Supply
7340 SW Hyland Way
Beaverton, Oregon 97008
 

Make payable to: Rosewind Enterprises

 

MINIMUM ORDER - No minimum order required. Order as much or as little as you like. There is a low order fee of $2.50 applied for all orders under $5.00
 



CREDIT CARDS: We accept Visa, MasterCard, American Express and Discover and also all major credit cards through PAYPAL. We also accept major credit cards by phone. Please call 503-680-9159 M-F 9-5 PST to place your order.

PAYPAL PAYMENTS can also be made to account: sales@rosewindmining.com

CHECK OR MONEY ORDER - Add items to the shopping cart and when you checkout select Check or Money Order for the payment type.  Be sure to mail your payment to the address above. Orders will be held until payment fully clears the bank. You may also send payment via e-check through PayPal.com.

 

SHIPPING


SHIPPING and Lead Time: - We generally ship via USPS or UPS Ground for larger items. Rush shipping may be accommodated at extra cost - please contact us prior to ordering. Most in stock items ship out within 2-5 business days. Items available, but not in stock, we will contact you via email if we are unable to ship within the lead time quoted on the item description page. You may also call us at 503-680-9159 Monday-Friday 9-5 PST or email sales@rosewindmining.com to inquire about stock availability for an item you are interested in.

 

Some packages will require a signature for release - please make sure someone will be available to sign for the package or make arrangements for subsequent drop off or pick up. Unclaimed packages may be subject to additional fees for return or re-delivery. We are not responsible for delays or errors made by delivery companies, including mis-delivery.


 

RETURNS


 

RETURN REQUEST CLAIM DEADLINES

Shipment Damaged Goods: Contact us within 48 Hours of Delivery Receipt

  • Non-Defective Goods: 10 Days
  • Defective Goods: 10 Days
  • Mis-Shipped Goods: 10 Days

 

FEES

Defective Merchandise: No Fees with Product Replacement

  • subject to policy re-stock fees when product is not replaced

Non-Defective Merchandise:

  • subject to related shipping and 15% re-stock fees

Unauthorized, Refused, and Undeliverable Returns

  • subject to related shipping and re-stock fees
  • ROSEWIND takes possession of unclaimed, unauthorized product returns after 60 days

 

RETURNS REQUEST PROCEDURE

PLEASE DO NOT mail returns without a return authorization number. We will provide the correct return address information for you to ship your item back after you request a "return authorization".

 

Submission Process

 

All return requests, including non-defective, defective, and damage claims must be submitted via email to ROSEWIND at sales@rosewindmining.com.

Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.

ACCEPTED RETURN REQUESTS

Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to ROSEWIND within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to ROSEWIND must be promptly filed within 48 hours in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Non-Defective Merchandise Allowed within 10 Days
For delivered merchandise that involves "buyer remorse" or other non-defective or non-damaged reasons for return, ROSEWIND will accept requests submitted to ROSEWIND for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and re-sellable condition. To submit a non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for non-defective returns.

Defective Merchandise Allowed within 10 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, ROSEWIND will accept requests submitted to ROSEWIND for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of defective merchandise. To submit a defective return request, please use exact details to describe the nature of the defect. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of ROSEWIND (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the ROSEWIND customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, ROSEWIND is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by ROSEWIND or its affiliates, it is the ROSEWIND customer responsibility to cover return shipping costs. Or, ROSEWIND customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Mis-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be submitted to ROSEWIND within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the ROSEWIND customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. ROSEWIND will furnish return shipping labels at our expense for all incorrectly shipped merchandise. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

 

WARRANTY

Return requests submitted after 10 days are considered Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer; most non-custom manufactured merchandise includes a One Year parts/labor warranty. Contact ROSEWIND for further manufacturer warranty coverage details as needed.

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